Evaluating User Satisfaction in Public Libraries of Nadia District: A Comprehensive Investigative Study

Abstract

Public libraries serve as vital community centres for educational support, cultural enrichment, and equitable access to information. This study evaluates user satisfaction with public libraries in the Nadia district of West Bengal. Using survey research across selected public libraries, the study assesses users’ demographic patterns, usage behaviour, satisfaction levels, and perceptions toward the resources and services of public libraries in Nadia district. The study highlights the indispensable role of public libraries in fostering learning and socio-economic progress in Nadia district while emphasizing the need for infrastructural improvement, enhanced resource provision, and inclusive service strategies to further elevate user satisfaction and community impact.